How to Find In-Person Medicare Help in Laurel County and Surrounding Areas

If you’re the kind of person who wants to sit down with someone, ask questions, and walk away knowing you did Medicare the right way—you are not alone. In Laurel County and the surrounding area, there are several legitimate places to get in-person Medicare assistance, including state-certified counseling resources and a local agency that can help you compare plans face-to-face.

Below is a practical resource list (with what each option is best for), plus “map-style” directions to make it easy to get help without bouncing from place to place.

What “In-Person Medicare Help” Typically Includes

Depending on where you go, in-person help may include:

• Explaining Original Medicare vs. Medicare Advantage vs. Medigap

• Reviewing prescriptions, providers, and networks

• Clarifying enrollment deadlines and what happens if you miss one

• Screening for programs that may reduce costs (when applicable)

• Helping you submit enrollments, plan changes, or coverage requests (varies by resource)

Resource List: In-Person Medicare Help Near London, KY

1) Kentucky SHIP (State Health Insurance Assistance Program) – Trusted, Unbiased Counseling

SHIP is a statewide program that provides Medicare counseling and education. If you want a neutral “second set of eyes” on your situation, SHIP is a strong starting point.

• Best for: General Medicare questions, comparing options, understanding rights/appeals, and unbiased counseling

• How to reach: Kentucky’s SHIP hotline is managed through the Department for Aging & Independent Living (DAIL).

2) Cumberland Valley Area Development District (CVADD) – Area Agency on Aging (London)

CVADD serves Laurel County and provides aging services and guidance that often overlaps with Medicare-related questions (and can connect you with appropriate counseling resources).

• Best for: Seniors who want local aging-resource coordination and Medicare-related referrals

• Location/Contact: CVADD (Cumberland Valley AAA) is based in London and serves Laurel County and neighboring counties.

3) Laurel County Older Persons Activity Center (OPAC) – Local Senior Support Hub

OPAC is a community-based senior resource in London. It’s not a “Medicare office,” but it’s a strong local connector for seniors who prefer in-person community support (transportation, activities, assistance navigating resources).

• Best for: Residents who want a local senior center environment and community resource support

• Contact: London location and phone listed publicly.

4) Social Security (Medicare Part A/Part B Enrollment & Issues)

For certain Medicare actions—especially Parts A and B enrollment (when not automatic), replacing Medicare cards, and eligibility questions—Social Security may be involved. The most reliable way to find the correct office is the SSA locator.

• Best for: Part A/Part B enrollment support, Medicare card issues, eligibility verification

• Find your nearest office: Use the official SSA office locator.

5) Kentucky Benefits / DCBS Office Finder (Medicaid, MSP, Extra Help Referrals)

If your Medicare situation overlaps with Medicaid or benefits screening, Kentucky’s benefits resources can help connect you with the right local office.

• Best for: Medicaid-related coordination and benefit support pathways

• Office finder: Kentucky benefits/DCBS office search tool.

How Jackson Insurance Group Helps In Person (Face-to-Face Medicare Support)

If you prefer a local, sit-down appointment where someone will:

• review your doctors and prescriptions,

• compare plan options side-by-side,

• explain costs in plain English,

• and help you take action with confidence,

…that’s exactly what we do at Jackson Insurance Group here in London.

Office Address: 1340 S Laurel Rd, Unit 207, London, KY 40744
Phone: (606) 249-6880

Note: We are not affiliated with or endorsed by Medicare or any government agency.

Map-Style Directions to Our Office (Easy “Get There” Steps)

Destination: Jackson Insurance Group — 1340 S Laurel Rd, Unit 207, London, KY 40744

If you’re using a smartphone:

1. Open Google Maps or Apple Maps

2. Search: “Jackson Insurance Group London KY”

3. Tap Directions and choose your starting point

4. Look for: 1340 S Laurel Rd, Unit 207

If you prefer printing directions:

• Use a map/directions site listing for the business and select “Directions.”

What to Bring to an In-Person Medicare Help Appointment

To get the most out of your visit (anywhere you go), bring:

• Your Medicare card (or Medicare number)

• A list of prescriptions (name + dosage)

• Your preferred doctors/clinics and pharmacies

• Any current plan cards (Medicare Advantage / Part D / supplemental)

• Notes about what you want to improve (costs, dental/vision, travel coverage, etc.)

When to Get In-Person Medicare Help (Best Times to Act)

Seek in-person help if:

• You’re turning 65 within the next 3–6 months

• You lost employer coverage or are retiring

• Your plan changed, your doctors changed, or your prescriptions changed

• You’re paying more than expected (premiums, copays, or drug costs)

• You missed a deadline and need to know your next available option

Call to Action: Walk In or Schedule an In-Office Appointment

If you want in-person Medicare help in London, KY, you can walk in or schedule a dedicated in-office appointment.

Jackson Insurance Group
1340 S Laurel Rd, Unit 207, London, KY 40744
(606) 249-6880 | support@jigky.com | jigky.com